Fair Usage Policy

The short version

Unlimited calling is for normal, interactive business calling — a real person on each end having a conversation, however busy the account. It is not for telemarketing, auto-dialers, resale, or call-center-grade automated traffic. If your usage looks like one of those, we talk to you and right-size the plan — we do not spring surprise cut-offs.

What this covers

This policy applies to the unlimited US & Canada calling included with every seat on our all-inclusive hosted phone plan. It does not limit:

Toll-free minutes — those are metered and bundled separately.
International calling — not supported at this time; the plan covers the United States and Canada only.
Contact-center customers — high-volume, automated, or agent-floor operations run on a dedicated contact-center plan, sized and priced for that traffic.

Acceptable use

Unlimited calling covers live, person-to-person business communication — the normal in-and-out call flow of an office or a sales team, including heavy phone use. If a real person is on each end having a conversation, it is fair use no matter how busy the account gets. Genuine heavy business calling is exactly what this plan is for.

What it is not for

“Unlimited” does not cover:

Telemarketing, robocalling, or mass outbound campaigns.
Auto-dialers, predictive or power dialers, or any automated dialing system.
Contact-center or BPO operations without a dedicated contact-center plan.
Resale, wholesale, trunking, or bulk call origination — reselling our minutes or routing traffic from another platform through us.
Continuous, automated, or machine-generated calling — always-on lines, fax-blasting, or call generation for ranking or monitoring.
Any use that violates the TCPA or other telemarketing and robocall law.

Prohibited use — especially anything unlawful — may be suspended immediately.

Usage guidelines

Unlimited means unlimited for real business calling — there is no per-seat minute cap you need to watch. What we watch for instead is the shape of the traffic, because certain patterns are how automated and call-center abuse shows up rather than how a busy office sounds:

Account-wide volume far beyond what the number of seats could place in live conversation, measured across all seats together so a few heavy reps are absorbed by lighter ones.
A single line running like a machine — sustained near-24/7 usage on one seat, rather than a person's working day.
Outbound concurrency beyond your provisioned seats, which is the signature of trunking or feeding in external traffic.
Dialer-shaped call patterns — a high count of unique destinations paired with very short call durations.

These are review triggers, not automatic cut-offs. Crossing one starts a conversation, not a disconnection.

How we handle it

Our approach is to notify and right-size, not to surprise you:

Notify — we tell you when your usage pattern crosses a guideline.
Discuss — we confirm together whether it is legitimate heavy use or traffic that falls outside this plan.
Right-size — where it falls outside, we move you to a metered rate or the appropriate contact-center plan for your traffic.
Suspend — reserved for illegal or clearly abusive use, such as robocalling, which may be acted on immediately.

We reserve the right to apply this policy to keep the shared platform healthy for every customer.

Questions

If you are not sure whether your calling fits this policy, ask us before you scale up — we would far rather size the plan right with you than have a guideline trip a surprise.

1MC, Inc.
Email: [email protected]
Phone: +1 818-688-5001