Legal
Hosted service privacy policy
The short version
Unlike the browser extension — which receives nothing — the hosted phone service runs your phone system for you, so it necessarily handles your calls and account data: your numbers and extensions, records of calls placed and received, voicemail, call recordings if you turn them on, and your billing details. We process this to run and bill the service — nothing else. We don't sell it, we don't advertise with it, and you control whether calls are recorded and for how long they're kept. Everything is hosted in the United States.
Who we are, and our role
The service is operated by 1MC, Inc. WirePro Solutions (WPS) is a brand of 1MC, Inc., and WPS PBX is its phone-system product. All three names refer to the same company. Reach us at [email protected] or +1 818-688-5001.
Our two roles:
- For your account and billing data, WPS is the data controller.
- For the calls, recordings, call records, and voicemail of your users and the people they speak to, WPS acts as a data processor on your behalf — you (the business customer) are the controller of that data and decide how it's used. You are responsible for your own privacy notices to your staff and callers, and for complying with call-recording consent laws (see Recordings).
What we process, and why
| Data | Why we have it |
|---|---|
| Account & contact — name, email, phone, company | Create and manage your account; support |
| Billing — billing address, invoices, card held by our payment processor | Charge for seats, add-ons, and metered usage |
| Configuration — extensions, users, numbers, routing | Run your phone system |
| Call detail records (CDRs) — from/to numbers, time, duration | Call functionality, troubleshooting, and usage billing (metered toll-free) |
| Call recordings — only if you enable recording | Provide the recording feature you turned on |
| Voicemail — messages, voicemail-to-email | Deliver voicemail |
| Support communications | Answer and track your requests |
| Technical logs — server logs, IP addresses | Security, reliability, abuse prevention |
We do not monitor or listen to the content of your calls. The only call audio stored is the recordings you choose to enable, and no one at WPS listens to them except where you ask us to for support, or where we're legally required to.
Card payments
Card payments are handled by a PCI-compliant third-party payment processor. We do not store full card numbers on our systems; the processor handles card data. We keep invoices and a payment record for accounting and tax.
Call recordings
Recording is off unless you enable it. When enabled:
- Recordings are retained 30 days by default; longer retention (90-day, 1-year, or compliance windows) is available as an add-on.
- You are the controller of your recordings and decide whether to record.
- You are responsible for call-recording consent under the applicable federal and state laws (some US states require all-party consent). WPS provides the tool; ensuring lawful notice and consent is your responsibility.
- PCI: do not capture card numbers in recordings — pause or redact recording during payment capture.
How long we keep things
We keep data for the shortest time needed for its purpose, then delete or anonymise it.
- Call recordings: 30 days by default (longer only if you choose an add-on retention window), then deleted.
- Voicemail: until you delete it, and removed when your account closes.
- Technical logs: around 30 days.
- Call records (CDRs): kept only as long as needed for billing, dispute resolution, and any legal or regulatory obligation — then deleted or anonymised.
- Account, invoices & payment records: kept while you're a customer and afterwards as required by tax and accounting law.
When you close your account, we delete or anonymise your data after any required retention period.
Sub-processors
We use a small number of vetted third parties to deliver the service, described below by category. All customer voice and data stay in the United States.
| Sub-processor (category) | Purpose | Location |
|---|---|---|
| Cloud & bare-metal hosting provider(s) | Compute, storage, hosting | US |
| Third-party telecommunications carrier(s) | Call origination / termination, toll-free, numbers | US |
| PCI-compliant payment processor | Card billing | US |
| Email & support tooling provider(s) | Account email, support | US |
This policy lists categories; a current named sub-processor list is available to business customers on request (for example, for a data-processing agreement).
Where your data lives
In the United States. Our customers are US-based and, for voice quality, we deploy in US regions only — so calls and stored data don't leave the US.
Security
- Encryption in transit — TLS for signalling and SRTP for media where supported.
- Recordings and account data are stored with access controls, limited to what's needed to run and support the service.
- No system is perfectly secure, but we take reasonable technical and organisational measures to protect your data.
Who we share with
We do not sell personal data and we do not use it for advertising. We share it only:
- With the sub-processors above, to run the service.
- Where legally required — a lawful request, subpoena, or to comply with law.
- In a business transfer (merger, acquisition, or asset sale), in which case this policy travels with the data.
Your rights and choices
Depending on your location you may have rights to access, correct, delete, or export your personal data, and to object to or restrict certain processing.
- Business customers: contact [email protected] to exercise these.
- End users (a customer's staff or callers): because WPS acts as a processor for that data, direct your request to the business you're a customer or employee of; we'll assist them as their processor.
- California (CCPA/CPRA): we do not sell or “share” personal information; you may request to know, delete, or correct.
Children
The service is for businesses and is not directed to children under 13 (or the applicable age). We don't knowingly collect their data.
Changes to this policy
If how the service handles data changes, this policy changes with it and the date at the top changes too. Material changes will be communicated to customers.
Contact
1MC, Inc.
Email: [email protected]
Phone: +1 818-688-5001
Companion to the extension & website privacy policy, which covers the browser extension and marketing site (which receive no data). This policy covers the hosted phone service only.