Support
Most problems are one of the two below. If neither is yours, write in — a person reads it.
The best route for anything that isn't urgent. Include the details below.
1MC, Inc., during US business hours.
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When you click a number, your phone system rings you before it rings them. Answer your own phone, and the system then connects you to the number you clicked.
This surprises people, and it isn't a fault. The call is placed by your phone system from your extension — not from your browser — so your extension has to pick up before there is a call to connect.
The extension's settings have a Test button. It checks your PBX address, extension number, and password against your phone system without placing a call, so you can try it as often as you like without ringing anyone.
If Test fails, the problem is your settings or the connection to your PBX — not the page you were on. Start there.
Setup
Your phone system administrator has all three. The extension needs them once, and keeps them on your device.
We will never ask you for your password. Not by email, not by phone. If someone claiming to be us asks for it, that isn't us — tell us at [email protected].
Troubleshooting
Open the extension's settings and press Test. If it fails, your PBX address, extension, or password is wrong, or your browser can't reach your phone system from where you are. If Test passes, check that your phone rings — see the first answer above.
The extension can only find numbers on sites you have allowed it to read. Check the extension is enabled for that site in your browser's extensions menu — access can be revoked at any time, and on some browsers it has to be granted per site.
It also can't read a number that isn't text — a number inside an image or a video won't be found, because there is no text there to find.
That points at the phone system rather than the extension: the extension's job ends when your PBX accepts the request. Check with your phone system administrator that your extension is registered and allowed to dial the number you tried.
Chrome and Microsoft Edge, which are the same underneath. Firefox support is planned; Safari is not currently in scope.
Nothing, to us. It talks only to the phone system you configured, only when you click a number. The privacy policy sets this out in full, including our Chrome Web Store Limited Use statement.
Four lines gets you a real answer instead of a reply asking for four lines:
Never send your password, and don't paste it into an email to anyone — including us. We don't need it to help you.